Our client, an industry-recognised professional body, are looking for an experienced Lettings professional to join their team in Warwick. The role is a phone based role and will be helping and advising Lettings Agencies across the UK, with queries and regulatory issues. Therefore a knowledge of the Lettings industry is advantageous along with a good phone manner.
This role isn’t your standard Lettings Agency role as this can offer hybrid working and the opportunity to join a reputable brand.
Working hours of a Lettings Advisor:
- Monday to Friday 9 am – 5 pm
- Hybrid role - 3 days in the office, 2 from home
The successful Lettings Advisor will be offered:
- £25,000 Basic
- KPI Bonus
- Annual Salary Bonus
- On Target Earnings of £26,500
- Career progression
- Ongoing Training & Support
- Free Parking
Lettings Advisor Team requirements:
- Experience in Lettings, Lettings Compliance, and/or Landlord & Tenant law
- Ability to listen and interpret member enquiries, and signpost to relevant advice.
- Exceptional Customer Service skills with excellent verbal and written communication.
- Proficient Microsoft Office.
- Ability to work under pressure to meet SLAs.
Duties of a Lettings Advisor will include, but will not be limited to:
- Answer telephone calls from members and provide support.
- Keep accurate records of discussions updating the membership CRM system.
- Promote/signpost factsheets, FAQs and guidance on legislation and policy developments.
- Feed information to help the creation new resources for members.
- Provide support on the completion of existing legal documents and templates.
- Escalate complex L&T legal queries ensuring an accurate timely handover.
- Keep up to speed with changing policy & legislation and the wider challenges facing the property industry generally, and L&T in particular.